We departed out of Galveston on the Ecstasy with Carnival Cruise Lines on Monday “after the President stated that we are advised not to travel to Mexico.” So we called Carnival (as late as 2pm the day we boarded and asked if all was going to be as planned and they said the Captain of our ship has been advised and that we were STILL going to our port of calls. We get on the ship and no communications are made except the Captain is in meetings and will advise us shortly. 2 days into the cruise we are in the Gulf going to nowhere. We made no stops and still no communications except that they were going to refund our port of call fees $40….wooo wooooo! One couple on the ship MISSED their daughter’s wedding!!! They were meeting her in Cozumel!!
So, have you heard the sayings.. “A CRUISE TO NOWHERE”?? That is exactly what cruise we where on. We came back a day early(Which is SUSPICIOUS, WE were told there was a medical emergency but the Ship DESTINY ALSO had to come back a day early??? Two medical emergencies??? RIGHT! (NO WAY!) Do they think we are THAT stupid!!! So anyway… duty free shopping, casinos etc closed. 1/2 the people on the ship got off so no parties…just a lame show, the clubs etc were empty. Basically we paid for a 5 day cruise WITH port calls and got a 4 day cruise with no port calls. The moral on the ship was totally different that the first cruise we took in 2006. It affected not only the cruisers but the staff as well…they were overworked due to having everyone on the ship the entire time. So FUN SHIP? I don’t think they quite pulled it off this cruise. (I do want to thank the staff who tried to do their best considering they were dealing with very unhappy customers!)
Hello Carnival…ever hear of the internet? People have a way of sharing information no so at least BE HONEST!
What should we do or what can we do to get our money back? There was talk of Class Action Law Suits etc. Anyone with info please post here or email me. They should compensate in some way. They should have been honest with us from day one and gave us a choice of getting on the cruise to NO WHERE or getting a refund or let us reschedule for a later date…instead they took our money and basically held us hostage for 4 days.
Here is a number I called and got to file a complaint but they said I had to wait until Monday. Everyone on that cruise should call…1 800 227 6482 ext 70024
Unless they make this right …this will be the last carnival cruise I make.
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